RETURN POLICY

Customer satisfaction is important to us. If for any reason, you are not satisfied, let us know. We'll do our best to make it right. Call us at 910.253.7934, if we were not able to solve your concern you will be asked to send us your request in writing, the return process cannot begin without it. You are also welcome to email us at returns@maudiesmart.com. When emailing, please include your name, your order number, and any information that will help us address your concerns. New and unused items may be returned within 14 days of purchase for a refund of the purchase cost in the method for which it was paid. Shipping costs, including delivery and returns, are non-refundable. Maudie’s Farm Mart, LLC is not responsible for lost or stolen items. We recommend all returned items be sent insured.
After your return is received, allow 3 business days to process your refund. Once a return is processed, it usually takes 2 to 3 business days for this return to be posted to your account, depending on your financial institution. An email notification will be sent to you when the refund process is initiated.

DAMAGED PACKAGE

If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If there's no visible damage on the outside of the box, but the contents are damaged inside, please notify us within 48 hours of receipt of order to place a claim. Please keep all boxes, packaging materials, and product intact if you want to process a claim.

MISSED DELIVERY

If you were not available to be present to accept your delivery: First, check with your post office to see if they are holding it for you. If it has already been “returned to sender”, upon receipt of the package, we will contact you about resending and shipping costs.

CHARGEBACK POLICY

If a credit is due, please contact us to discuss. A “chargeback” (reversal of a credit/debit card charge done by a card holder) is theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on www.maudiemarts.com, please contact us for immediate resolution. If you initiate a chargeback for a payment on a credit/debit card, Maudie’s Farm Mart, LLC may recover the amount of the chargeback in addition to $20 by any means necessary, including but not limited to recharging your credit/debit card or recovering the amount through a collection agency.

We want your order experience to be smooth and enjoyable. Please communicate with us and we will do our best to give you a pleasant shopping experience with Maudie's Farm Mart!